our methodology

The rpc methodology is proven and tested.


We begin CONSULTING by facilitating an extensive health-check using data analytics, employee interviews and surveys.  The results drive the prescription; your solution for success.

Prescriptions can include: Data Analytics, Training, HR Services, Coaching, or Retail Design.


When an organization . . .

. . .  wants to know HOW to use data to their benefit, we ANALYZE DATA to reveal opportunities.

. . .  needs direction on HOW to perform, we TRAIN to provide the skills.

. . .  needs the RIGHT PEOPLE, we RECRUIT via HR SERVICES to secure ideal talent.

. . .  has employees who AREN’T ENGAGED, we COACH through the block to resolution. 

. . .  needs to elevate their aesthetic design, we manage your RETAIL DESIGN transformation.


We are proud to offer our award-winning product line of solutions.  And, we commit, we’ll prescribe the ideal and holistic remedy for success only after facilitating a deep dive Health Check Analysis. 


We diagnose and reveal your roadblocks to support in turning your KPIs into your ROI.

our values



Always eager to get to the root and the real causes


Our energy and enthusiasm are contagious. We are inspired to make a lasting impact


We do the right thing regardless of the consequences


We do the right thing regardless of the consequences.

meet the team
Christian Feilmeier, 


Christian is President of rpc America and the managing director of rpc Global - responsible for the German, Austrian, Swiss and Chinese markets. After finishing his business degree and taking part in the BMW Group's junior talent program, Christian held various roles in the financial division of the BMW Group, including serving as the head of investor relations. As CFO of the BMW Group Canada, he joined the sales division in 2007 before focusing entirely on retail as the head of retail performance consulting at the BMW Group as of 2011.

Tina Clements, 
Vice President


Tina Clements has been the successful leader of rpc America since 2013. Before being asked to launch the US office, she worked for more than a decade within the BMW Organization and in the Learning & Development industry since 1996. Tina’s vast experiences in L&D, Human Resources & professional development have helped define and create the rpc brand and in turn elevates our partners. An expert in facilitation, Tina is a published author and dynamic keynote speaker.

Stella Singleton, 
Training Director


Joe Lopane, 
Coaching & Consulting Director


Stella’s can-do attitude creates momentum to develop and over-see innovative, thoughtful, and dynamic curriculum and events. With 20+ years in the adult education world, Stella has a knack for putting ideas into motion that garner enthusiasm and resonate with event participants and clients through both instructor led and web based training. Stella is also an accomplished facilitator with more than a decade under her belt as a public speaker.

Adriana DiMatteo, 
Content Developer


Adriana brings a fresh perspective and an abundance of creative energy to every project. With 6+ years of training and event experience, she has a proven aptitude for designing interactive curriculum, creating visually stunning deliverables, and delivering memorable event experiences. Preferring to orchestrate the action behind the scenes, Adriana is also an accomplished event and media producer.

Alexis Callan, 
Human Resources Specialist


As the Human Resource specialist and all administrative and functions, Alexis supports rpc using her exceptional organizational skills and personal connections with internal and external clients. With her M.B.A in Business Administration & Management, Alexis ensures rpc operations run smoothly.

Sarah Woodruff, 
Senior RTR (Eastern Region)


Sarah’s unique outlook and stellar relationship building skills allows her to elevate the recruiting experience for her clients  as she facilitates school career days, job fairs and events at vocational schools. Sarah brings more than a decade of recruiting experience to the table in industries from litigation to  technology to medical devices, eCommerce and to Digital Media. Prior to launching her rpc career, Sarah led her own recruitment agency where she specialized in creative, social media and marketing responsibilities.

Julie Bradley, 
RTR (Midsouth Region)


Julie has worked in the automotive industry for over ten years, gaining experience in Recruiting and Human Resources.  As a seasoned Recruiter, she is passionate about creating and fostering relationships with the dealers, searching for talent and finding the right candidates who will generate long term value.

Justin Frazier, 
RTS (Southern Region)


Joseph is a positive, effective leader, who loves developing new relationships. Skilled in communicating, Joseph is a Certified Coach and dominant activator who loves to be in motion. Clients appreciate his fast thinking and analytical thought process to work through problems and craft the best solutions using open-ended questions, active listening and data-driven analysis.

Grecilda Rumao, 
Data Analyst


Grecilda is the very first Data Analyst at rpc America. Data, Excel, Tableau are in her everyday vocabulary. She brings to the table a Masters and a Bachelor's degree in Data Science. Her research, critical thinking and math skills make her a great asset to the team

Steve Thomas, 
RTR Project Manager


Steve has a precise, strategic approach to recruiting and leadership.  He understands the level of expertise his clients expect and he delivers; creating a long-lasting career advantage to each applicant and team member. In 2015, Steve joined rpc as a Regional Technician Recruiter (RTR) for the BMW NA Dealership network in the Southern Region.  He has since been elevated to running the program nationally, and currently holds the title of RTR Project Manager. Through his past experience, Steve prides himself on finding the right candidate for each BMW Center, as well as the right opportunity for both novice and experienced technicians.

Lesley Clay, 
RTR (Central Region)


Lesley is responsible for recruiting Automotive Technicians for BMW dealerships located in the Central region of the US. Lesley began her career as a Regional Recruiter with United Parcel Service over twenty years ago and quickly learned that she had a passion for finding great talent. Her expertise and ability to produce the high caliber of talent needed has added great value to the organizations she has been a part of throughout her career.

Mike Esposito, 
RTS (Eastern Region)


Mike’s ability to enhance communication, problem solve, manage multiple high-level tasks and maintain market relationships has drawn praise from both his internal and external clients. Mike’s talents span a wide-range and serve to elevate rpc behind-the-scenes. 

Justin’s breadth of experience in sales, financial management, and process analysis enables him to evaluate and advance clients in a holistic manner. Justin’s paramount belief is that every business has a point of differentiation that can be utilized in a competitive manner. Identifying these points allows for Justin to deliver a tailored approach to maximizing efficiency. As a certified Coach through iPEC, Justin knows the right questions to ask to get the results our clients desire.

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© 2019 by The Retail Performance Company

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300 Chestnut Ridge Road, Woodcliff Lake, NJ